Customer Success Manager

Bierbeek, Belgium

As Customer Success Manager you are a key member of the European sales and marketing team.

Do you like connecting with B2B clients and supporting them to get the most out of our platform?

Are you eager to help a fast-paced scale-up in gaining traction by being the driving force behind adoption and usage of our solutions?

As Customer Success Manager you are a key member of the European sales and marketing team. Throughout the full lifecycle you drive product adoption and maximize customer value by building strong on-on-one relationships with our network of fleet companies and parking owners. You will be the primary point of contact for our customers and will work closely wiath them to understand their needs and help them succeed.

You are in close communication with our team of Business Developers, marketeers, IT and finance to ensure that every step of the journey meets customer expectations and leads to long-term customer success.

  • Act as the primary point of contact for new customers during the onboarding process, ensuring their smooth transition onto our platform.
  • Develop and maintain relationships with customers, understanding their needs, and providing timely solutions to their issues.
  • Drive customer adoption and retention by providing ongoing product education and training.
  • Create and deliver training sessions to customers.
  • Analyze customer data to identify areas for improvement and make data-driven decisions.
  • Conduct regular check-ins with customers to ensure satisfaction and identify opportunities for upselling and cross-selling.
  • Provide regular reporting to senior management on customer satisfaction, retention, and growth metrics.

  • Strong product understanding and the ability to explain complex technical concepts in simple terms.
  • Proven track record of being solution-oriented with a hands-on approach.
  • Ability to work collaboratively as part of a team and contribute to a positive team culture.
  • Strong customer service skills and a customercentric mindset.
  • Excellent communication skills in English (both written and verbal). Other European languages are a clear advantage.

If you are a proactive, hands-on, and customer-focused individual who is passionate about helping customers succeed, we would love to hear from you!

Why join OTRA?

It’s a work-hard, play-hard environment where people have lots of fun. Most important, everybody works together respectfully targeting the same goal! You have a chance to be part of a highly skilled and talented team who will support you in building experience and developing your personal growth capital. We offer an attractive salary including 13th month and extensive fringe benefits like hospitalization and group insurance, cell phone & laptop plus provider cost reimbursement, Eco-cheques, …

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